Frequently Asked Questions

How do I access my programs?

You will receive an email immediately after you placed an order with all details about how to access all of your purchased products including Two-Week Keto Challenge, cookbooks, Ultimate Keto and more.

I didn’t receive the email, where is it?

Some troubleshooting options include:

– Check your spam folder! Sometimes our emails end up there, so make sure you check all the folders in your email, including your promotions folder.
– Addsupport@goketoguide.com to your contacts to make sure the emails aren’t getting lost. Click here for detailed instructions about how to do that!
– Make sure you’re checking the same email you signed up with. If you’re not sure what that is reach out to us and we can check!

Still having trouble? Feel free to contact us!

When will I hear back from someone?

Our office hours are Monday-Saturday 9am-6pm Eastern Standard Time (EST). If you are reaching out outside of those hours, we have received your request and will get back to you as soon as we can!

Please note that multiple inquiries regarding the same issue can delay our response time.

Why are these products online? Where is my physical version?

If you’d like a physical version of our Keto Breads and Pasta cookbook, you can upgrade and get a hard copy, just reach out and we can help you.

If you ordered Keto Breads and Pasta, you get free digital access with your book purchase! We currently only offer digital access to our other programs and cookbook products, such as Two-Week Keto Challenge and Keto Recipe Collection.

What is your refund policy?

We are happy to offer a 60 day hassle-free, money-back guarantee. If you want help with cancellations or refunds, please contact us through any of the above methods.

Do you accept international payment?

We currently accept credit card payments from worldwide billing addresses. If you prefer paying with PayPal, please use our PayPal option.