We hope that you’ll absolutely love our products.
Here at Go Keto Guide, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. Your satisfaction is our #1 priority. To ensure your satisfaction, we have made it easy to return product for a refund.
You can return your product for a full refund for any reason whatsoever. No questions asked! You are fully protected by a 100% money-back return policy.
Your purchase will appear on your statement under the name “Go Keto Guide*PURCHASE NAME“. For example if you ordered our Two-Week Keto Challenge your purchase will appear on your statement under the name “Go Keto Guide*Two-Week Keto Challenge“
Should you have any issues with the service you have received, or require a refund that falls under our 60 day money back guarantee, please contact us immediately and our customer support agents will work directly with you to discuss your individual refund needs and resolve any dispute in a timely manner. All refunds will be determined on a case by case basis.
Here’s how it works…
If for any reason you’re dissatisfied at any time during the first 60 days after purchase, simply return the product and ask for a full refund. You’ll get your money back. That’s a firm promise and commitment.
Digital Goods – All digital books and programs that are online only are backed up by a 60-day money back guarantee.
Physical Books – Our Physical books are backed up by a 60-day money back guarantee. The customer is responsible for shipping cost of sending the product back to our facility.
Supplements – Our supplements are backed up by a 60-day money back guarantee from date of delivery. Customer is responsible for the shipping cost of sending the supplements back to our facility. Prior to returning the package, send us a photo of the bottles and their packaging to show that they are in good condition.
- Contact our customer support center at email@example.com , or call us at 1 (888) 539-5569 , Mon–Fr 9am – 6pm and Saturday 10am – 4pm EST.
- After contacting customer service, a member of our support team will follow up with you within 24-48 hours to resolve your inquiry. Please check your spam and junk folders.
Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
- Return the unused bottles of your product, along with the original invoice (place it inside the box) to ensure proper handling.
Important: Prior to returning the package, send us a photo of the bottles and their packaging to show that they are in good condition.
- All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
- Returns must be received in our offices within 60 days from billing date.
- All refunds will be processed to the original form of payment within 3 days of receiving the refund request or the package. Please allow up to 10 business days for your financial institutions to process the refund.
If you are not satisfied with any of your products please call the number below to get instructions on how to return your items for a refund. Refunds for physical goods will be processed once they arrive to our facility and are inspected for refund approval.
Please contact our excellent support team at firstname.lastname@example.org or call us at 1 (888) 539-5569, Mon–Fr 9am – 6pm and Saturday 10am – 4pm EST.